Cricke Privacy Policy

Cricke collects certain information needed to create your account and provide services. This Privacy Policy we only collect data that is genuinely required to operate the service.

The types of data we collect:

Cricke's Privacy Policy collected data is used only for specified purposes. Your data is never used for any other purpose without your consent.

• Account Management: For registration, login, and profile updates.
• Payment Processing: To process deposits and confirm withdrawals.
• Customer Support: To provide fast and effective resolution to your issues.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Obligations: To comply with directives from the licensing authority.
• Service Improvement: To analyze and improve your gaming experience.
• Promotional Communications: To send you special offers, only with your consent.

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time through your account settings or by contacting our support team.

Cricke stores your data securely on international-standard servers. All servers are protected with SSL encryption and firewall security. This Privacy Policy we do not retain data longer than necessary.

• Active Account Information: Retained for as long as the account remains active.
• Data from Closed Accounts: Up to 5 years, as required by legal obligations.
• Transaction Records: Up to 7 years, in accordance with financial regulations.
• KYC Documents: Up to 5 years to meet licensing requirements.
• Support Conversations: Up to 2 years for quality improvement purposes.

Cricke's Privacy Policy- core commitment is that your data is never sold or shared for commercial purposes. However, limited information may be shared with third parties in specific circumstances necessary to operate the service:

• Payment Processors: With bKash, Nagad, Rocket, or other payment gateways solely to process transactions.
• Identity Verification Service: With licensed third parties to complete the KYC process.
• Law Enforcement: When legally required under a court order or government investigation.
• Auditors & Regulatory Bodies: During routine audits by the licensing authority.

Even in the above cases, only the minimum necessary data is shared. Every third-party partner signs a data protection agreement with Cricke.

Cricke uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. This Privacy Policy- uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember language preferences and theme settings.
• Analytics Cookies: To understand which parts of the site are used most — without identifying individual users.
• Security Cookies: To identify fraudulent logins and bots.

You can manage cookies from your browser settings. Keep in mind that disabling essential cookies may affect your ability to log in or process payments. Analytics and functional cookies are entirely optional.

Cricke's Privacy Policy you have full control over your own data. You may exercise the following rights at any time:

Cricke strictly prohibits anyone under 18 from using the platform. This Privacy Policy we do not knowingly collect or store data from minors.

If you believe your child has created an account on Cricke, please contact our support team immediately. We will take action within 24 hours.

Cricke uses industry-leading technology to keep your data safe. Our security infrastructure is regularly audited by independent third-party auditors.

• 256-bit SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
• Firewall & DDoS Protection: Protects against cyber attacks at the server level.
• Password Hashing: Passwords are stored using the bcrypt algorithm — no one can view them.
• Suspicious Activity Monitoring: AI-powered systems detect unusual logins or transactions 24/7.
• Regular Security Audits: An external team of experts conducts a full system review every 6 months.

Cricke may update this Privacy Policy may update this policy. Changes may occur due to legal updates, new service launches, or security improvements.

• Advance notice will be sent to your registered email for any significant changes.
• The date of any change is always shown at the top of the page as "Last Updated".
• Continued use of the platform after a policy change will be considered acceptance of the updated policy.
• You have the right to close your account if you do not agree to the updated policy.

To view a previous version of the Privacy Policy, please contact our support team — we can provide an archived copy.

This Privacy Policy If you have any questions, concerns, or complaints regarding your data, please reach out to our Data Protection team. We take all requests seriously and aim to respond promptly.

If you are unable to resolve your issue with us directly, you may file a complaint with your country's data protection authority or licensing body. Cricke is always willing to cooperate.